This year Indian vehicles made significant improvement in JD Power long term vehicle dependability score. In 2010 JD Power Asia Pacific overall dependability study Chevrolet and Toyota scored highest in two segments. This study based on number of problems reported by customers per 100 vehicles. So least score indicates better long term vehicle dependability and low problem incidences. The study divides vehicles into seven categories: compact car; premium compact car; entry midsize car; midsize car; premium midsize car; multi-utility/multi-purpose vehicles (MUV/ MPV); and sport-utility vehicles (SUV).
This study captures 169 various problems symptoms likely to occur in vehicles. These problems are further divided into eight categories: vehicle exterior; driving experience; features, controls and displays; audio and entertainment; seats; heating, ventilation and cooling (HVAC); vehicle interior; and engine and transmission.
“Compared with previous years, vehicles that are 30 to 42 months old now have fewer problems,” said Mohit Arora, executive director at J.D. Power Asia Pacific, Singapore. “This suggests that manufacturers have made conscious improvements in the long-term dependability of their vehicles, and therefore, vehicles made more recently are likely to have fewer problems over their lifetime than those that were made even a few years ago. This is positive news for consumers who are looking to buy a used vehicle as well as those who own relatively newer models and plan to hold on to them for a while. “
This year the overall vehicle dependability score is 269/100 vehicles which is lesser by 21 points comparing to year 2009. The improvement in overall score is largely due to quality improvement in vehicle exterior and interior areas. Mercedes-Benz scored the least (43/100) in this year’s study while Skoda Octavia and Hyundai Santro made significant improvement while comparing to their previous year scores. Please refer below graph from JD Power Asia Pacific for complete score of other segments.
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